What's New in R2 2022
The latest version of Fielo, R2 2022, is now generally available! This new version brings a full suite of Lightning Web Components that you can use to build an engaging member experience for partner and employee programs.
It also includes support for external objects and more robust processing of challenges that reward on the end date.
And that’s not all. Take a look at everything R2 2022 has to offer:
New Lightning Web Components
Our top priority for this release was to leverage Salesforce's switch from Aura to the Lightning Web framework, making your member experience faster and smoother. With our brand new Lighting Web components, you can quickly build a compelling program experience for partners on Digital Experience Cloud and employees on Salesforce CRM. Our components are Lightning Web Runtime-compatible, allowing you to take full advantage of the extra performance boost that LWR site templates offer. These components include:
- Member Overview
- Activity Feed
- Rewards Notification
- Mission Leaderboards
- Incentives
- Badges
- Profile
- Assistant
- Learning
New Ready-to-Incentivize Behaviors
We've expanded our Behavior Library to include 38 incentivize behaviors across five categories:
Sales
- Register a deal
- Register multiple deals
- Close a deal
- Close multiple deals
- Close bigger deals
- Include more products in each deal
- Win new customers
- Grow existing customers
- Make an order
- Make multiple orders
- Make bigger orders
- Submit an approved invoice
- Submit multiple approved invoices
Marketing
- Register a lead
- Register multiple leads
- Convert a lead
- Convert multiple leads
Service
- Resolve a case
- Resolve a high-priority case
- Resolve multiple cases
- Complete a work order
- Complete multiple work orders
- Complete a critical work order
- Complete a course
- Complete multiple courses
- Pass a module
- Pass a module on the first attempt
- Pass a module with a perfect score
- Pass multiple modules
Engagement
- Join the program
- Make a redemption
- Redeem multiple times
- Receive a Chatter like
- Write a Chatter post
- Answer marked as best on Chatter
- Receive multiple Chatter likes
- Write multiple Chatter posts
- Multiple answers marked as best on Chatter
Our rules engine now supports incentivization of behaviors whose data originates from external objects, enabling use cases involving data that don't normally sit on your Salesforce org. You can even segment your members based on external object data.
Our challenge (over time) incentive processing is now even more performant for rewarding at the end of the incentive period. We've also included a Closing Status tab where you can monitor the closing batch job progress for each of your challenges.
We've added a new option for generating unique redemption codes that are especially suited for high-volume programs. With preloaded unique codes, Fielo generates and stores unique codes ahead of time, guaranteeing reliable delivery of unique codes to your members, at scale.