Implementing Your Program

So, you've done some preliminary planning and you've installed Fielo. Now, let's get our hands dirty and make your program a reality!

1. Create a Program

Programs are the spaces in which your members and incentives reside, separate from any other programs. You can create just one program or, if you wish to cultivate more than one community of members, create multiple programs.

2. Create Segments

Segments allow you to divide up your community of members dynamically in as many different slices as you wish. You can then apply those segments on your incentives, rewards, email campaigns and more.

3. Define Levels

Levels let you distinguish your members using behavior-based criteria, enabling you to create a sense of urgency and excitement in your base.

4. Customize Point Types

Are you planning a points-based program? If you want to use a word different from "point", have more than one kind of point in your program or allow non-whole numbers, check out Point Types.

5. Include an Agreement

Help ensure your legal ducks are in a row by including an agreement.

6. Create Rewards

Whether you'll use Fielo's internal rewards catalog or an external provider like GRS, you'll want to make sure your members can win great stuff.

7. Create Badges

Badges are virtual emblems that you can consider giving as a kind of reputational reward.

8. Create Rule Triggers and Actions

Actions represent the behaviors you want to incentivize. They connect Fielo to the Salesforce objects that record what your members do. Depending on how you installed Fielo, you may already have some actions ready to use.

9. Create Incentives

Incentives are where you define the logic of how your members will perform actions and get rewarded. They're the real magic behind Fielo!

10. Set Caps

Set points caps to limit the number of points that can be awarded via promotion rules and/or rewards caps to restrict how many rewards a member can get.

11. Set Up Messaging and Consents

If you want to keep in contact with your members from within Fielo, go ahead and set up Messaging. Use email campaigns to tell members about the latest incentives and transactional emails to send them personalized updates.

12. Add Members

If you want to deploy your program already with members, see Adding Members.

13. Build a Community or Portal

If you intend to build a portal using Salesforce Communities, see Fielo Lightning Components for Community Cloud. If you're thinking about integrating with an external site or mobile app, check out our REST API.

14. Set Up Analytics

Fielo loves Salesforce Reports and Dashboards, and we know you do, too! Consider using Analytics to take advantage of our unique KPI feature and give your reports an extra punch.

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That's it!

Looks like you've got everything covered 😉