Redemptions

Redemptions are the orders generated by members when they redeem their available Points for Rewards. Redemptions include one or more Redemption Items.

Managing Redemptions

When a member makes a redemption, it will appear in the Redemptions list of the member's Program. You can access all the redemption list by clicking the Outcomes tab and selecting Redemptions in the left side of the screen.

You'll see that all redemptions are grouped by Program. You can also see which members made each of them. By clicking on the code of a redemption, you can access its detail page.

On the Redemption detail page, you can see the individual Redemption Items. Each one represents a reward redeemed by a member. You can also see the points spent by the member and any points refunded due to reversion on the Debits and Credits tab.

Reverting a Redemption

You may need to revert a redemption if one was made erroneously. Reversion means that all reward(s) redeemed are returned to stock and the member receives a full points refund.

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Expiration Date on Refunded Points

The points refunded as part of a reversion will NOT retain the expiration date they had when the member made the redemption. They will either have no expiration date or, if the point type has a Default Expiration Mode, the expiration date will be set according to that default.

To revert a redemption, click Revert.

Upon reverting a redemption, it and all of its Redemption Items will have their statuses changed to Reverted.

Marking a Redemption as Delivered

When a Redemption has been delivered, you may want to mark it as fulfilled. To do so, click Fulfill.

Upon being marked as delivered, the redemption will be Closed and all of its redemption Items will have their statuses changed to Delivered. Additionally, the date the redemption was closed will be recorded in the Closed Date field.

Manually Creating a Redemption

If necessary, you can create a redemption manually. To do so, navigate to the Redemptions section and click New Redemption.

Enter the name of the member making the redemption. Then, click Add Items to add one or more rewards as Redemption Items.

Tick the reward(s) you want to add as Redemption Item(s). You can use the search box to narrow down the rewards list.

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Rewards Visibility

The rewards shown are filtered by the selected member's Segment and available Points. In addition, only in-stock rewards are shown.

Select the item you wan to add and verify the quantity of each. Then, when you've added all of the Redemption Items for the Redemption, click Save.

Redemption Statuses

During a redemption life cycle, redemptions may go into a range of different status, each corresponding to different stages during the redemption process.

• Closed is the status redemptions get after being created and checked out. When Closed, points used in the redemption are subtracted from member's Point Balance. The date of closure is recorded in the Closed Date field.
• Pending can be used when the program has Request Redemption Authorization , which means that the redemption needs to be manually approved. Upon approval, status changes to Closed.
• Rejected status applies when a redemption has Request Redemption Authorization but was disapproved. Upon rejection, status changes to Rejected.
• Reverted is the status redemption gets when it's reverted. Upon reverting a redemption, all the used points return to the member and all rewards are taken back to stock.

Note that Redemptions can only have one Status at a time. Correspondingly, you'll be able to perform certain specific actions associated with each of the Status.