Products Overview

Fielo comprises a number of product lines, each serving a unique function to help you create loyalty and engagement strategies for your customers. Explore a brief overview of what each product is about or choose a specific one for a deeper dive.

Platform

At Fielo, we partner with you to create sustainable and profitable relationships with your Members through an understanding of the drivers of loyalty.
Built 100% natively on Salesforce’s Force.com, Fielo provides an automated incentive Platform with a powerful engine, game mechanics, customization and rewards to engage all levels of your partner ecosystem. In addition, we can integrate with any of your existing systems to enhance your campaign performance. We extend beyond single behavior rewards and badging to engage, enable, and motivate your members.

Platform includes the following features:

• Member Data: Member activities; Segmentation; Multi Membership Types.
• Program Management: Multiple Programs, Tier (Level) Management; Multiple Point Types, Multi Point Expiration Mode; Program Models.
• Action (Rule) Engine: Single Action Engine; Multi Action Engine; Multi Object Action; Multiple Promotions.
• Gamification: Challenges and Missions; Subscription Mode; Members goals; Leaderboard; Challenge and Mission Rewards; Reward types.
• Rewards: Internal Rewards Catalog; Point Redemption; Voucher Management; Inventory (stock) control; External Catalog integration.

Content Management System

Fielo's highly customizable Content Management System (CMS) provides your loyalty and incentive Members with a customized experience. Create and manage all the content you need for a successful program. Personalize user layout and features and start incentivizing and rewarding your participants.

Content includes the following features:

• Layout, Templates and Pages: Content Targeting, Navigation Targeting, Sites Models, External and Custom Components, Responsive Sites (Portal), Layout (Branding) configuration, Mobile First, Single Sign-On.
• Content Personalization: Media gallery, Posts, multiple Sites.
• Loyalty and Content Components: Loyalty Component library, Content Component library, Gamification Component library and Action library.

Incentive and Loyalty Apps

Fielo pre-configured Apps have been built using the principles of automated incentive technology. We have developed measurable, quick, and affordable engagement solutions that keep your Members motivated, energized and moving forward.
Our Incentive and Loyalty Apps solutions are leveraged by our powerful Platform engine and Content Management System. Additionally, you can add gamification to your programs for an effective, proven, and creative way to deliver results.

• Proof of Purchase: Members have access to a highly-customized portal where they can directly upload their proof of purchase and redeem their Points and Rewards.
• E-learning: Drive product and service expertise by training your Members. Create courses, modules, and questions that motivate your Members to increase their knowledge and lead them on a path toward certification. Reward and recognize Members who show strong engagement.
• Brand Compliance: Encourage your Members to keep you updated on how your brand, business, or product is presented at any given time. Achieve partner collaboration and brand exposure by monitoring your points of sale (POS).

Integrations

Integrate with SendGrid and Global Reward Solutions to bring your Members a complete incentive and loyalty experience.