Redemptions

Redemptions are the orders generated by Members when they redeem their available Points for Rewards. Redemptions include one or more Redemption Items.

Managing Redemptions

When a Member makes a Redemption, it will appear in the Redemptions list of the Member's Program. You can access all the Redemptions list by just clicking the Redemptions tab in Platform.

You'll see that all Redemptions are grouped by Program. You can also see which Members made each of them. When clicking on the Name of a Redemption, you can access the detail page for that Redemption.

On the Redemption detail page, you can see the individual Redemption Items, which each represent a Reward redeemed by the Member. You can also see the Points spent by the Member and any Points refunded due to reversion.

Reverting a Redemption

You may need to revert a Redemption if one was made erroneously. Reversion means that all Reward(s) redeemed are returned to stock and the Member receives a full Points refund.

To revert a Redemption, click Revert.

Upon reverting a Redemption, it and all of its Redemption Items will have their statuses changed to Reverted.

Marking a Redemption as Delivered

When a Redemption has been fulfilled, you may want to mark it as Delivered. To do so, click Deliver.

Upon marking a Redemption as delivered, it will be Closed and all of its Redemption Items will have their statuses changed to Delivered.

Manually Creating a Redemption

If need be, you can create a Redemption manually. To do so, navigate to the Redemptions tab and click New.

Enter the name of the Member making the Redemption. Then, click Add Reward to add one or more Rewards as Redemption Items.

Tick the Reward(s) you want to add as Redemption Item(s). You can use the search box to narrow down the Rewards list.

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Rewards Visibility

The Rewards shown are filtered by the selected Member's Segment and available Points. In addition, only in-stock Rewards are shown.

When you've ticked the Reward(s) you want to add, click Add.

Verify the quantity of each item. Then, when you've added all of the Redemption Items for the Redemption, click Save.

Redemption Status

During a Redemption lifecycle, Redemptions may go into a range of different status, each corresponding to different stages during the Redemption process.

• Closed is the status Redemptions get after being created and checked out. When Closed, Points used in the Redemption are subtracted from Member's Point Balance.
• Pending can be used when the Program has Request Redemption Authorization , which means that the Redemption needs to be manually approved. Upon approval, status changes to Closed.
• Rejected status applies when a Redemption has Request Redemption Authorization but was disapproved. Upon rejection, status changes to Rejected.
• Reverted is the status Redemption gets when it's reverted. Upon reverting a Redemption, all the used Points return to the Member and all Rewards are taken back to stock.

Note that Redemptions can only have one Status at a time. Correspondingly, you'll be able to perform certain specific actions associated with each of the Status.